Reference

What the Rules Look Like on Our Platform

red105 operates where state law permits — access, account eligibility and available features depend on your state's regulations. These pages set out your rights, our obligations, and exactly how the two connect on every account interaction from login to withdrawal.

State-by-state eligibilityPayPal, Venmo, Play+ coveredAccount data rights explainedClear dispute process
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red105 What the Rules Look Like on Our Platform
POLICY CONTACT

Reach Us on Legal or Account Questions

Live Chat Our chat team handles account policy questions directly. Open the chat from your account dashboard — no need to leave the page or wait for an email reply.
Email Support For formal written requests — data access, account closure, dispute escalation — send to our support address. We acknowledge within one business day and respond in full.
Account Settings Many policy actions, including updating payment methods like Venmo or Play+, reviewing consent history, and downloading your transaction record, start inside account settings.
DATA AND SECURITY

How We Handle Your Data and Account Access

Data We Collect We collect the information you provide at registration — name, address, date of birth — plus transaction records tied to PayPal, Venmo or Play+ to fulfill identity verification requirements under state rules.
Cookies and Session Data Our site uses session cookies to keep you logged in across mobile and desktop. You can manage cookie preferences through your browser settings; disabling them may affect account functionality.
Account Security Accounts are protected by password and optional two-factor authentication via SMS. If your login device changes, we flag the session and may request identity re-confirmation before allowing withdrawals.
Data Retention and Requests We retain account and transaction data as required by applicable state regulations. To request a copy of your data or ask for account closure, contact support in writing through our email channel.

Common Questions About Your Rights and Our Policies

These cover the legal questions we hear most often — from how eligibility works by state to how you request your own account data. If yours isn't here, our support team handles written requests for anything more specific.

Access depends entirely on your state's law. We only open accounts in states where online casino or sportsbook activity is permitted under local regulations. Check your state's current status before registering.

You have the right to request a copy of your data, correct inaccurate information, or ask for account closure at any time. Submit that request in writing to our support email and we'll respond within one business day.

Start with live chat or email to describe the issue. If unresolved, you can escalate to a formal written review. We document every step and provide a written decision within the timeframe stated in your account terms.

Yes, but it requires a formal change request through support — not just updating a card number. For security, withdrawals must match the verified method on file, whether that's PayPal, Venmo or Play+.

We retain your records for as long as required by state law and our internal compliance obligations. After account closure, certain transaction records remain on file for the legally required retention period.

If your state of residence changes to one where access is not permitted under local law, your account may be suspended. You can still request a data copy or withdraw remaining funds through the support channel.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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